Effective Date: 01-08-2025
1. Introduction
At Star of Elegance, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services, whether residential or commercial.
We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Project Details: Information relating to your renovation or furniture needs
- Usage Data: Technical details like IP address, browser, device type, and pages visited
- Payment and Billing Info: Collected securely when processing service payments
3. How We Use Your Information
Your information helps us to:
- Communicate with you about your project or inquiry
- Provide and manage our services efficiently
- Generate quotes, process payments, and issue invoices
- Improve our website and user experience
- Send updates or promotions if you’ve opted in
- Comply with legal obligations (e.g., accounting, audits)
4. Cookies & Tracking
We use cookies and similar technologies to:
- Enhance functionality (e.g., navigation)
- Understand website usage and patterns (analytics)
- Deliver relevant content or advertising (where applicable)
- You can manage your cookie settings through your browser or by clicking on the consent banner. Disabling cookies may affect site functionality.
5. Sharing Your Information
We will not sell or rent your personal data. We may share information with:
- Service Providers: Such as payment processors, hosting providers, or subcontractors (e.g., installation teams)—only necessary details shared under confidentiality agreements
- Legal Authorities: Where required by law
- Business Transfers: In case of a merger or sale, subject to privacy protections
- As with industry peers, all third parties we work with are contractually obliged to responsibly handle your information
6. Data Security & Storage
We use appropriate technical and organizational measures—such as encryption, firewalls, and password protections—to keep your data secure. However, no system is completely foolproof, and absolute security cannot be guaranteed.
7. Retention of Data
We retain your personal data for as long as needed to:
- Fulfill project and service obligations
- Meet legal requirements (e.g., tax regulations)
- Maintain our records (typically up to 7 years for client data) —similar to reportage timelines in industry practices.
8. Your Rights
Under PIPEDA, you have the right to:
- Access your personal information
- Correct any inaccuracies
- Request deletion, subject to legal retention needs
- Withdraw consent for uses like marketing
- Lodge a complaint with us or the Office of the Privacy Commissioner of Canada
9. International Transfers
Your data is primarily stored in Canada. If it’s processed or stored internationally (e.g., via cloud services), we ensure the third-party provider adheres to PIPEDA or equivalent privacy standards through enforceable agreements.
10. Children’s Privacy
Our site and services are not directed at anyone under the age of 13 (or 19 in some Canadian provinces). We do not knowingly collect data from minors. If discovered, such data will be promptly deleted.
11. Policy Updates
We may update this Privacy Policy over time. Please check this page regularly for any changes. Significant updates will be posted with a new “Effective Date”.
12. Contact Us
If you have questions about this policy or wish to submit a privacy request, please reach out:
Privacy Officer
Star of Elegance
Email: info@starofelegance.com
Phone: 647-684-0048